Please help us to make your delivery as hassle free as possible by taking the time to add a few notes that will be helpful to the hauliers. We book your delivery for a specific day, this will (usually) be +3 working days from your order date unless you request otherwise. Please state the size of lorry that can access your property, 7.5 tonne or Rigid, and any specific instructions or directions for the driver. The more information we have the better service we can offer.
We use a national pallet network to deliver our products. All goods are delivered on a wooden pallet.
Any orders returned to us once the products are in transit will be refunded minus the cost of two-way transport at £85+VAT per pallet. Goods must be returned in the state that they were received.
The drivers will contact you an hour ahead for delivery to inform you of their arrival, so a valid telephone number is mandatory. Redeliveries are charged at £32.50+VAT per pallet.
Curb side delivery only can be guaranteed. We will do our best to deliver as close to your desired location as access allows. It is not possible to move pallets over loose surfaces or grass so please check before ordering. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.
Delivery will be between 8AM and 6PM on your selected date. If you have any queries or alternative delivery requirements please call or email.